Refund and Cancellation Policy

1. General Overview Kipimo provides access to a virtual educational software product. Due to the digital nature of our services, delivery is executed immediately upon successful payment.

2. Delivery Timeline Upon successful checkout and payment confirmation, users receive immediate, automated access to the Kipimo platform. No physical goods are shipped.

3. 30-Day Money-Back Guarantee (Refund Policy) We stand behind the quality of Kipimo. If you are not satisfied with the content, we offer a 30-day money-back guarantee applicable to both our once-off purchase option and our payment plan option.

• To be eligible for a refund, you must submit a cancellation and refund request in writing to info@kipimo.co.za within exactly 30 days of your initial purchase date.

• If approved, the refund will be processed to your original method of payment.

4. Cancellation Policy & Payment Plan Commitments Kipimo offers a payment plan to assist users in paying off the total cost of the our courses over a set period. This payment plan is a fixed-term financial commitment, not a month-to-month subscription.

• Within the first 30 days: You may cancel your commitment and receive a full refund under our 30-Day Money-Back Guarantee.

• After the first 30 days: The cancellation period expires. You are strictly obligated to fulfill the remainder of the payment plan balance. Early termination or cancellation of the payment plan after the 30-day window is not permitted, and you will be billed for the remaining instalments until the total commitment is paid in full.